Software-as-a-Service (SaaS)
• Applications are supplied by the service provider.
• The user does not manage or control the underlying cloud
infrastructure or individual application capabilities.
• Services offered include:
– Enterprise services such as: workflow management, group-ware and
collaborative, supply chain, communications, digital signature, customer
relationship management (CRM), desktop software, financial
management, geo-spatial, and search.
– Web 2.0 applications such as: metadata management, social
networking, blogs, wiki services, and portal services.
• Not suitable for real-time applications or for those where data is not
allowed to be hosted externally.
• Examples: Gmail, Google search engine.